On March 7th, 2015, I presented the following session at ProductCamp 14 (PCA14). It was a great session with lot’s of interactive discussion and insights from the session participants. Thanks to all for sharing and making it a great session!
Our Messages Too Often Focus on Features, Not Benefits!
The key focus of this presentation was to show that way too often, our market messages are about product features and not about the problems and benefits of our target customers. Sometimes, we think we are talking about benefits (e.g., 24 hour access), when in reality, that is still a feature, or we say a benefit (e.g., reduced wear and tear), but that is a low order benefit, or what I also call a functional benefit. But in either example, we still don’t connect to the real benefit of your target buying personas. The other challenge is that in a complex B2B situation, there are many buying personas, but each persona places importance on different aspects of the benefits.
How a Message Map Helps You Connect Features to the Real Benefits for Each Buyer Persona
What I presented in this session was the concept of a “Benefits Map”. In this example, I mapped the connection from features to functional benefits to benefits for different buying personas and eventually, how this all connects with the benefits of the Executive Buyer. The “Benefits Map” is useful to help you work through what the real benefits are for each buying persona and connect features and lower order benefits to show how the benefits are achieved. This can then help you better target your messaging to each buying persona and to help sales have the right kind of conversations with each buying persona.
